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Terms of Service

Effective date and last updated: July 17, 2026

These Terms of Service (“Terms”) are a binding agreement between you and Video Maker Studios LLC, a Wyoming limited liability company doing business as Funeral Video Maker (“Funeral Video Maker,” “FVM,” “we,” “us,” or “our”). They govern funeralvideomaker.com and the related video, memorial-page, keepsake, support, and assisted-service features (collectively, the “Services”).

Please read these Terms carefully. By accessing the Services, creating a project or account, submitting content, or making a purchase, you agree to these Terms and acknowledge the Privacy Policy. If you do not agree, do not use the Services. Section 18 contains a binding individual arbitration agreement and class-action waiver, including a 30-day right to opt out.

1. Eligibility and authority

You must be at least 18 years old and legally capable of entering a contract. The Services are primarily intended for users in the United States. If you use the Services for a business, organization, estate, or another person, you represent that you have authority to bind that party and obtain all necessary permissions.

You may not use the Services if applicable law prohibits you from doing so, if we previously terminated you for misconduct, or if you are located in a territory subject to a United States trade restriction that prevents the transaction.

2. Accounts, guest access, and security

You must provide accurate information and keep it current. You are responsible for activity under your account, guest session, project link, memorial editor link, and share link. Use a unique password, keep access links confidential, and notify us promptly of suspected unauthorized use.

Guest and assisted-service links are limited credentials. Anyone with a valid link may be able to view or change the associated project within the permissions that link provides. We may require account migration, identity verification, or renewed authentication before allowing sensitive actions.

You may not transfer, sell, rent, or share account access in a way that circumvents product limits or exposes another person’s content without permission.

3. What the Services provide

The Services may include guided self-service project creation; automated and AI-assisted organization; watermarked previews; rendered memorial videos; purchased downloads; hosted memorial pages; sharing and QR features; personalized keepsakes; assisted preparation and human review; revision tools; and related support. Available features, products, providers, and prices can change.

A free draft or preview is for evaluation and may be watermarked, lower resolution, temporary, incomplete, or unavailable after a period of inactivity. A preview is not a promise that every submitted item will appear in the final video or that every device, venue, social platform, or third-party service will support the result.

Automated and AI-assisted outputs may contain mistakes, unexpected creative choices, or unsuitable material. You must review names, dates, spelling, sequence, rights, music, images, and the final result. The Services do not provide funeral-directing, legal, medical, archival, or professional counseling services.

4. Your content and permissions

“User Content” means photographs, video, audio, text, names, dates, likenesses, music, instructions, feedback, memorial information, and other material you submit. As between you and FVM, you retain the rights you lawfully hold in User Content. You do not acquire ownership of our software, templates, licensed music, designs, trademarks, or other FVM materials.

You grant FVM and our service providers a non-exclusive, worldwide, royalty-free license to host, copy, transmit, format, adapt, process, render, display, and otherwise use User Content only as reasonably necessary to provide, secure, support, troubleshoot, and improve the contracted Services; comply with your sharing or publication choices; enforce these Terms; and comply with law. This license continues while the content or an associated service is maintained and for a reasonable backup, legal, or wind-down period afterward.

You represent and warrant that:

  • you own User Content or have all licenses, consents, releases, and authority necessary for the uses you request;
  • your submission and our authorized processing will not violate copyright, trademark, privacy, publicity, confidentiality, contractual, or other rights;
  • you have appropriate authority to submit information about living people, minors, and the deceased;
  • User Content and your instructions are accurate where accuracy matters and do not contain unnecessary passwords, government identifiers, payment-card data, medical records, or other highly sensitive information; and
  • you will not use the Services to mislead, impersonate, harass, exploit, defame, or cause unlawful harm.

5. Prohibited conduct and content

You may not use the Services to upload, create, distribute, or facilitate content or conduct that:

  • is unlawful, fraudulent, threatening, harassing, hateful, exploitative, defamatory, obscene, or invasive of privacy;
  • sexualizes or exploits a minor, promotes violence or self-harm, or depicts unlawful non-consensual intimate material;
  • infringes intellectual-property, publicity, privacy, confidentiality, or contractual rights;
  • contains malware, destructive code, credential theft, spam, unauthorized advertising, or deceptive links;
  • attempts to access another user’s account, project, memorial, media, or private infrastructure without permission;
  • scrapes, probes, reverse engineers, disrupts, overloads, or bypasses security, usage limits, payment, watermarking, or access controls, except to the limited extent a restriction is prohibited by law; or
  • uses output or access to build a competing service, train an unrelated model without permission, or violate sanctions or export-control laws.

We may remove content, restrict access, preserve evidence, or report conduct when we reasonably believe it violates these Terms, creates risk, or must be addressed by law. We are not obligated to monitor all content.

6. Memorial pages, sharing, and backups

A project remains private unless you or an authorized user chooses a public or sharing feature. Publishing a memorial page can make its contents available worldwide and may allow search engines and other people to index, copy, download, or reshare it. You are responsible for the publication choice and for obtaining permission from living people whose information appears there.

Hosted memorial pages, share links, and media storage are services, not permanent archives. Words such as “memorial,” “tribute,” or “keepsake” do not promise perpetual hosting. We may modify, suspend, migrate, or discontinue a hosted feature for security, legal, provider, technical, or business reasons. When reasonably feasible, we will provide notice or an opportunity to download a finished video, but we do not guarantee notice or recoverability in every circumstance.

Keep independent backups of every original file and every finished video. We are not responsible for the only copy of irreplaceable material. A downloaded video and a hosted memorial page are separate products and may have different access or availability.

7. Purchases and payment

Current prices, included features, taxes, shipping, promotions, and charges are shown at the applicable offer or checkout. Unless an offer expressly says otherwise, consumer video and digital-tribute purchases are one-time purchases rather than subscriptions. You authorize us and our payment providers to charge the selected payment method for the displayed total.

Payment providers process full card or wallet credentials under their own terms. We may use fraud checks, require verification, correct obvious pricing errors before fulfillment, refuse a transaction, or cancel and refund an order we cannot fulfill.

A promotion applies only according to its displayed terms and cannot be combined, extended, exchanged for cash, or applied retroactively unless we agree in writing. Taxes and duties are your responsibility except where we are required to collect or remit them.

8. Digital products, assisted service, and refunds

Self-service digital products

You can review an available watermarked preview before purchasing. Because clean downloads, rendering, memorial activation, and other digital entitlements may begin promptly after payment, digital purchases are generally final once fulfillment begins, except where required by law or where we confirm a material technical defect that we cannot reasonably remedy.

If a purchased digital deliverable is unavailable or materially defective, contact Support within 14 days after delivery or attempted access. We may, as appropriate, restore access, correct entitlement state, re-render, repair, replace, provide reasonable instructions, or refund the affected item. This remedy does not cover errors in materials or instructions you approved, unsupported third-party equipment, loss after successful download, or violations of these Terms.

Assisted service

The assisted offer includes the work and revision allowance stated on the current offer page. Unless the offer says otherwise, it includes one consolidated revision request after the first review. You must provide usable materials, accurate instructions, and timely feedback. Dates and turnaround descriptions are estimates, not guarantees, unless we expressly agree in writing to a specific deadline.

Before substantive work begins, you may request cancellation. After work begins, any refund is limited to the unperformed portion, as reasonably determined by us, except where law requires otherwise. After you approve the final work or receive the completed deliverables, the assisted-service charge is final. If we cannot perform the purchased service, we will refund the unperformed portion.

Charge disputes

Contact Support before initiating a chargeback so we can investigate access, fulfillment, or fraud. This request does not waive any right you cannot lawfully waive. Fraudulent chargebacks, duplicate disputes, or payment reversal after successful fulfillment may result in suspended access while the dispute is resolved.

9. Personalized keepsakes and shipping

Physical keepsakes are personalized and may be produced and shipped by a third-party fulfillment provider. Colors, crop, placement, materials, and dimensions can vary within ordinary production tolerances. Mockups are illustrative.

You are responsible for reviewing personalization and providing a complete shipping address. A keepsake can be canceled only before production begins. Except where law requires otherwise, personalized products cannot be returned for preference changes or customer-supplied errors. Report an item that arrives damaged, defective, materially different from the approved design, or incorrect within 14 days of delivery and provide reasonable evidence. Our remedy may be replacement, correction, or refund of the affected item.

Production and delivery dates are estimates. Delays, carrier actions, customs, weather, incorrect addresses, or events outside our reasonable control may affect delivery. Risk of loss transfers when the carrier records delivery, except where applicable law provides otherwise.

10. Reviews, feedback, and publicity permissions

Private feedback does not automatically authorize public use. Any public review quotation, name attribution, homepage feature, or memorial media requires the corresponding recorded permission. If you grant permission, you give us a non-exclusive, royalty-free license to use the approved material and attribution for the approved placement until permission is withdrawn for future use.

General product suggestions that do not contain confidential or personal memorial content may be used without restriction or compensation. Do not submit confidential business ideas as feedback.

11. Our intellectual property

The Services, software, workflows, interfaces, trademarks, logos, authored templates, music and media libraries, documentation, and other FVM materials are owned by us or our licensors and protected by law. Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable license to access the Services for personal or authorized internal business use.

A purchased finished video may be downloaded, displayed, copied, and shared for personal memorial, family, community, funeral, and remembrance purposes, subject to third-party rights and any license terms attached to included music or media. You may not extract or redistribute standalone licensed assets, templates, music tracks, source files, or software.

12. Copyright complaints

If you believe content on the Services infringes copyright, email funeralvideomaker@gmail.com with the subject “Copyright Notice” and provide: your contact information; identification of the protected work; the location of the allegedly infringing material; a good-faith statement that the use is unauthorized; a statement under penalty of perjury that the notice is accurate and you are authorized to act; and your physical or electronic signature.

We may remove or restrict material while investigating and may terminate repeat infringers where appropriate. Knowingly material misrepresentations in a copyright notice or counter-notice may create liability.

13. Third-party services

The Services depend on third parties for payments, hosting, storage, rendering, AI-assisted tools, communications, analytics, fulfillment, shipping, social platforms, and other functions. Their terms and privacy practices may apply to your direct use of their services. We do not control third-party services and are not responsible for their independent acts, outages, content, or policy changes, except to the extent the law makes us responsible.

14. Suspension and termination

You may stop using the Services at any time. You may request account deletion through Support, subject to outstanding purchases, public-content dependencies, legal retention, and technical limitations described in the Privacy Policy.

We may suspend, restrict, or terminate access when reasonably necessary to address nonpayment, fraud, security risk, unlawful conduct, infringement, abuse, material breach, provider requirements, or risk to users or the Services. When practical, we will provide notice and an opportunity to cure. We may preserve information required for disputes, enforcement, safety, or law.

Provisions that by their nature should survive termination—including ownership, licenses needed for retained content, payment obligations, disclaimers, liability limits, indemnity, disputes, and general terms—will survive.

15. Disclaimers

To the maximum extent permitted by law, the Services are provided “as is” and “as available.” FVM and its suppliers disclaim all express, implied, and statutory warranties, including merchantability, fitness for a particular purpose, title, non-infringement, quiet enjoyment, accuracy, availability, and that content will be preserved, error-free, secure, or accepted by any venue or platform.

We do not guarantee uninterrupted operation, a particular emotional or creative result, permanent hosting, recovery of lost content, compatibility with every device, or that automated output will be accurate. Some jurisdictions do not allow certain warranty exclusions, so parts of this Section may not apply to you.

16. Limitation of liability

To the maximum extent permitted by law, FVM and its owners, affiliates, employees, contractors, licensors, and providers will not be liable for indirect, incidental, special, exemplary, consequential, or punitive damages; loss of data, memories, revenue, profits, goodwill, or opportunities; emotional distress; substitute services; or unauthorized copying by a third party, arising from or related to the Services, even if advised that such harm was possible.

To the maximum extent permitted by law, the aggregate liability of FVM and the parties above for all claims arising from or related to the Services will not exceed the greater of (a) the amount you paid FVM for the specific product or service giving rise to the claim during the 12 months before the event or (b) US $100.

These limits allocate risk and are an essential basis of the agreement. They do not limit liability that cannot lawfully be limited, including rights or remedies that applicable consumer law makes non-waivable.

17. Indemnification

To the extent permitted by law, you will defend, indemnify, and hold harmless FVM and its owners, affiliates, employees, contractors, licensors, and providers from third-party claims, losses, liabilities, damages, judgments, penalties, costs, and reasonable attorneys’ fees arising from your User Content, your requested publication or use, your violation of another person’s rights, your misuse of the Services, or your material breach of these Terms. We may control the defense and settlement, and you will reasonably cooperate. You may not settle a claim imposing liability or an admission on us without our written consent.

18. Dispute resolution, arbitration, and class waiver

Informal resolution first

Before filing a claim, you and FVM agree to send a written notice describing the dispute and requested relief and to try in good faith to resolve it for 60 days. Send your notice to funeralvideomaker@gmail.com with the subject “Legal Dispute Notice.” FVM will send notice to the latest contact information associated with your account or transaction. A party may seek temporary relief needed to prevent immediate harm during this period.

Binding individual arbitration

Except for an eligible individual small-claims matter, a claim concerning intellectual-property ownership or misuse, or a request for temporary injunctive relief, any dispute arising from or relating to these Terms or the Services will be resolved by binding individual arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules then in effect. The Federal Arbitration Act governs this agreement.

The arbitration may occur by video, telephone, document submission, or in person at a reasonably convenient location. The arbitrator may award the same individual relief a court could award and must apply these Terms. Fees will be allocated under the AAA Consumer Rules, and FVM will pay amounts the law or those rules require us to pay.

No class or representative proceedings

You and FVM agree that claims may be brought only in an individual capacity, not as a plaintiff, claimant, or class member in a class, collective, consolidated, mass, coordinated, private-attorney-general, or representative proceeding. The arbitrator may award relief only to the individual party and only to the extent necessary to resolve that party’s claim.

If a final decision finds this class or representative waiver unenforceable for a particular claim or remedy, that claim or remedy will be decided by a court after all arbitrable claims are completed. The remainder of this arbitration agreement will remain effective.

30-day arbitration opt-out

You may opt out of this arbitration agreement by emailing funeralvideomaker@gmail.com with the subject “Arbitration Opt-Out” within 30 days after you first accept these Terms or, for an existing user, within 30 days after this version first becomes effective. Include your full name, account email, and a clear statement that you opt out of arbitration. Opting out will not affect any other provision or your access to the Services.

Jury-trial waiver

For any dispute properly heard in court, you and FVM waive trial by jury to the maximum extent permitted by law.

19. Governing law and courts

These Terms are governed by the Federal Arbitration Act, applicable federal law, and, for issues not preempted, the laws of Wyoming without regard to conflict-of-law rules. If a dispute is not subject to arbitration or small claims, the parties consent to exclusive jurisdiction in the state courts serving Lincoln County, Wyoming, or the United States District Court for the District of Wyoming, except where applicable consumer law requires another forum.

20. Changes to the Services or Terms

We may update the Services and these Terms. The effective date identifies the current version. We will provide additional notice of a material change when required. Changes apply prospectively when posted or on the stated effective date. If you do not agree to updated Terms, stop using the Services before they take effect. Continued use after the effective date constitutes acceptance to the extent permitted by law.

21. General terms

These Terms, the Privacy Policy, and purchase-specific terms presented at checkout are the entire agreement concerning the Services and supersede earlier discussions on the same subject. Purchase-specific terms control only for the specific transaction and only when they expressly conflict.

If a provision is unenforceable, it will be enforced to the maximum lawful extent and the remainder will continue, subject to the special rule in Section 18. A waiver must be in writing and is not a continuing waiver. You may not assign these Terms without our consent. We may assign them in connection with a reorganization, financing, merger, sale, or transfer of the Services. We are not liable for delay caused by events beyond our reasonable control.

Headings are for convenience. “Including” means “including without limitation.” Electronic notices and records satisfy writing requirements where permitted. No agency, partnership, employment, fiduciary, bailment, trust, or joint venture is created by these Terms.

22. Contact

Video Maker Studios LLC, doing business as Funeral Video Maker
Email: funeralvideomaker@gmail.com
Web: Funeral Video Maker Support